Return Policy – SmartHomeLuis

Effective Date: December 5, 2024

At SmartHomeLuis, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy to ensure your peace of mind. Please read the details below for our return procedures and conditions.

1. Return Eligibility

You may return products purchased from SmartHomeLuis under the following conditions:

  • Timeframe: Returns must be requested within 30 days of the delivery date.
  • Condition: Items must be unused, undamaged, and in their original condition, including the original packaging.
  • Non-Returnable Items: The following items are non-returnable unless defective or damaged:
    • Customized or personalized products
    • Gift cards
    • Clearance items (marked as non-returnable)

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] to initiate the return.

    • Include your order number, product(s) you wish to return, and the reason for the return.

  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization Number (RA#) and instructions for returning your item.

  3. Package the Item: Carefully pack the product in its original packaging to avoid damage during return shipping. Make sure to include all original tags, labels, and any accessories that came with the item.

  4. Return Shipping: You are responsible for the return shipping costs unless the item is defective, damaged, or an error was made by us. We recommend using a trackable shipping service to ensure the item reaches us safely.

3. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund. If your return is approved:

  • Refund Method: Refunds will be processed to the original payment method used for the purchase.
  • Processing Time: It may take 5-10 business days for the refund to appear on your bank statement or PayPal account, depending on your financial institution.

4. Damaged or Defective Items

If the item you received is damaged or defective, please contact us immediately at [email protected]. We will arrange for a return or exchange and cover the return shipping costs. Please include photos of the damage or defect to help us resolve the issue more quickly.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item for a different product or size, you will need to return the original item and place a new order for the desired product.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or payment provider.
  2. Contact your bank or credit card company—there may be some processing time before your refund is officially posted.
  3. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

7. Contact Information

For questions or assistance with returns, please reach out to our customer service team:

  • Email: [email protected]
  • Phone: (989) 831-8161
  • Mailing Address:
    211 Woodlawn Dr
    Stanton, Michigan (MI), 48888
    United States