Sales Policy – SmartHomeLuis

Effective Date: December 5, 2024

At SmartHomeLuis, we are committed to providing you with an excellent shopping experience. Please review our sales policy below to understand the terms and conditions that apply to your purchases.

1. Product Availability

All products on our website are subject to availability. While we strive to keep our inventory updated, certain items may become unavailable due to high demand or inventory issues. If an item is out of stock or discontinued, we will notify you as soon as possible and offer an alternative or issue a refund if necessary.

2. Pricing and Payment

  • Pricing: All prices listed on SmartHomeLuis are in U.S. dollars (USD) and are exclusive of taxes and shipping costs. Prices are subject to change without notice, but once you have completed your purchase, the price is locked in for your order.

  • Sales Tax: Applicable state and local sales taxes will be added to your order during checkout, based on your shipping address. The tax rate will be calculated according to the tax laws of your jurisdiction.

  • Payment Methods: We accept the following payment methods:

    • Credit Cards: Visa, MasterCard, American Express, Discover
    • PayPal
    • Other payment methods as may be available at checkout

Payment is due in full at the time of purchase. Your credit card or payment method will be charged once your order is confirmed.

3. Order Confirmation

Once your order is placed, you will receive an order confirmation email with details of your purchase. This email will include the order number, list of items purchased, and estimated shipping information. If you do not receive an order confirmation email, please check your spam or junk folder, or contact us at [email protected] for assistance.

4. Shipping and Delivery

  • Processing Time: Orders are processed within 2-3 business days from the time of purchase. Orders placed on weekends or holidays will be processed the next business day.

  • Shipping Methods: We offer a variety of shipping options, including standard, expedited, and express shipping, depending on your location. The shipping options will be displayed during checkout.

  • Shipping Costs: Shipping costs are calculated at checkout based on the shipping method selected and the destination. Free shipping offers may be available for certain orders or promotions.

  • Delivery Time: Estimated delivery times vary depending on the shipping method and destination. Once your order ships, you will receive a tracking number to monitor the progress of your delivery.

  • International Shipping: Currently, we only ship to U.S. addresses. We do not offer international shipping at this time.

5. Cancellations

  • Order Cancellations: You may cancel your order at any time before it is processed and shipped. To cancel an order, please contact our customer service team at [email protected] as soon as possible. Once an order is processed and shipped, it cannot be canceled, but you can return the item following our Return Policy.

6. Returns and Exchanges

Please refer to our Return Policy for detailed information about returning items, initiating exchanges, and the eligibility criteria for refunds.

7. Customer Service

If you have any questions regarding your order, need assistance with products, or have any other inquiries, our customer service team is available to assist you. Please contact us via:

  • Email: [email protected]
  • Phone: (989) 831-8161
  • Mailing Address:
    211 Woodlawn Dr
    Stanton, Michigan (MI), 48888
    United States

8. Limitation of Liability

SmartHomeLuis is not responsible for any indirect, incidental, special, or consequential damages that may arise from the use of our products or website. Our liability is limited to the total amount of your purchase.

9. Changes to the Sales Policy

We may update or change our sales policy at any time. Any changes will be posted on this page with an updated Effective Date. We recommend that you review this policy periodically to stay informed about our terms and conditions.